Jonah being Jonah, he doesn’t simply complete the “busy work” as ordered he convinces his fellow back-of-the-store peers they’re capable of more than just “moving boxes,” and, instead of doing their jobs, they spend the afternoon relaxing and appreciating each other - while the store floods. I don’t belong with this group,” Jonah says. So Cheyenne sends Jonah to work in the back storeroom, where he and other low-scoring co-workers can’t drag down everyone’s score because they can’t interact with anyone. Maybe he once was, but now there are complaints that he talks too much at checkout and makes the store’s guests uncomfortable (seriously, no one should use the term “nom noms”).
Cheyanne (Nichole Sakura) puts the most people-pleasing employees on the registers, hoping their charm will buoy the store’s score, and then she discovers a harsh truth: Jonah is not good with customers. Still, if that’s what matters to corporate, that’s what matters to the workers. The corporate executives at Zephra - a tech conglomerate that owns the Cloud 9 superstore chain - have been stressing the importance of customer appreciation surveys, using those oft-ignored links at the bottom of every receipt to rank the efficiency, popularity, and general value of each store - never mind that, as Dina (Lauren Ash) says, people only use receipts “to spit out gum and for murder alibis.” In the Season 6 episode of “ Superstore” titled “Customer Appreciation,” Jonah (Ben Feldman) gets put in his place.
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